Privacy Policy

Coffs Coast Kia is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Coffs Coast Kia manages personal information. It is structured as follows:

1. Personal information Coffs Coast Kia collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Coffs Coast Kia and complaints
10. Changes to Privacy Policy

1. Personal information Coffs Coast Kia collects

The main types of personal information Coffs Coast Kia collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Coffs Coast Kia such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Coffs Coast Kia's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Coffs Coast Kia's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Coffs Coast Kia's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Coffs Coast Kia.

Coffs Coast Kia collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Coffs Coast Kia keeps of telephone calls, or emails received, or messages sent to Coffs Coast Kia or posted on Coffs Coast Kia's pages on social media);
• Coffs Coast Kia's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Coffs Coast Kia collects personal information in connection with running its business directly from the individual concerned. On occasion Coffs Coast Kia may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Coffs Coast Kia stores personal information in electronic and paper form.

Coffs Coast Kia uses and discloses personal information as follows:

• to source vehicles and sell them to Coffs Coast Kia's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Coffs Coast Kia's customers and prospective customers;
• to obtain products, services or information from Coffs Coast Kia's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Coffs Coast Kia knows about them);
• to operate and manage Coffs Coast Kia's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Coffs Coast Kia. For example, Coffs Coast Kia may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Coffs Coast Kia also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Coffs Coast Kia uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Coffs Coast Kia uses in the operation of the computer program is browsing history on Coffs Coast Kia's websites, name, contact information, and other information you may input into Coffs Coast Kia's websites. The level of human oversight Coffs Coast Kia provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Coffs Coast Kia's staff.

4. Cookies

Coffs Coast Kia uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Coffs Coast Kia's web server. Coffs Coast Kia may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Coffs Coast Kia's platforms and those social media platforms. Coffs Coast Kia's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Coffs Coast Kia's website.

5. Links to other websites

Coffs Coast Kia's website may contain links to third party websites. Coffs Coast Kia does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Coffs Coast Kia and do not wish to receive these communications from Coffs Coast Kia in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Coffs Coast Kia.

7. Overseas transfers

Coffs Coast Kia's website/s are hosted in Australia. On occasion, a third party service provider Coffs Coast Kia engages or that Coffs Coast Kia is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Coffs Coast Kia holds about them by contacting Coffs Coast Kia during business hours on 02 6648 3575 or via the contact page.

Coffs Coast Kia may require an individual making a request to verify their identity before processing their request.

Coffs Coast Kia will aim to respond to all requests promptly and within 30 days.

Coffs Coast Kia may refuse a request where permitted or required by law. Coffs Coast Kia will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Coffs Coast Kia and complaints

If you have any queries, concerns or complaints about how Coffs Coast Kia handles your personal information please contact Coffs Coast Kia during business hours on 02 6648 3575 or via the contact page. Coffs Coast Kia may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Coffs Coast Kia can understand the nature of your concern. In most cases, Coffs Coast Kia will ask that you put your request in writing.

Coffs Coast Kia takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Coffs Coast Kia's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: 02 6648 3575
• Mailing Address: 3 Tolhurst Pl, Coffs Harbour, NSW, 2450

10. Changes to Privacy Policy

Coffs Coast Kia may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.